Privacy Policy

Data protection Policies

Phoenix therapy complies with both the data protection act 1998, and also the new European legislation GDPR.

Brian Turner acts as both Data Controller, and the Data Protection Officer for Phoenix therapy Ltd.

For a copy of the data protection policy, and for all data protection requests, please write to:

Brian Turner, Phoenix therapy Ltd, c/o Marie Szczepanski, SFB Group, 19 King Street, Wakefield, WF1 2SQ.

Policies

A) You agree to the use of some or all of the following treatments for therapeutic reasons at a the cost stated. The price will not increase, unless there is a break of more than three months between appointments.
B) You accept that the treatment is offered on the basis of the information you supply, and affirm that this has been complete and truthful.
C) You accept that an agreement to work on the issues presented does not imply that a particular outcome of therapy can be guaranteed and that fees charged are for the therapist's time.
D) Non attendance: appointments can be rescheduled and cancelled – 24 hours notice is required. If you fail to attend without notice you will be liable to pay the full cost of the session.
E) You are free to withdraw from therapy at any time. Any charges will be subject to item (D).
F) If you arrive more than 5 minutes late you may have to shorten or reschedule your appointment
G) Anti social behaviour will cause the immediate cessation of treatment.
H) The information that you provide will be kept confidential unless one of the following applies:
       • There is a legal obligation to share the information e.g. when the Children’s Act applies or a warrant / court order is issued.
      • You demonstrate you are a danger to yourselves or others,
     • If you say you have committed a serious crime, (such as financing or committing an act of terrorism, drug or human trafficking, money laundering) If you have committed these acts I am legally bound to break confidentiality and I will do so without informing you that this has occurred.

I) If you have been referred by your GP or employer, or if I am working with you as part of a care team, I will share prearranged levels of information with appropriately agencies. I may use our work in a supervisory setting; this information will be kept confidential and you will remain anonyms throughout any communication with any clinical supervisor.

J) If you have any problems, questions or complaints about your therapy, you agree to talk with me about them first. If we can't resolve the situation satisfactorily, then you have access to the formal complaints procedure of the following organisations.

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