Policies

When you engage Phoenix Therapy in any service you agree to:

A) You agree to the use of some or all of the following treatments for therapeutic reasons at a the cost stated. The price will not increase, unless there is a break of more than three months between appointments.

B) You accept that the treatment is offered on the basis of the information you supply, and affirm that this has been complete and truthful.

C) You accept that an agreement to work on the issues presented does not imply that a particular outcome of therapy can be guaranteed and that fees charged are for the therapists time.

D) Non attendance: appointments can be rescheduled and cancelled – 24 hours notice is required. If you fail to attend without notice you will be liable to pay the full cost of the session.

E) You are free to withdraw from therapy at any time. Any charges will be subject to item (D).

F) If you arrive more than 5 minutes late you may have to shorten or reschedule your appointment

G) Anti social behaviour will cause the immediate cessation of treatment.

H) The information that you provide will be kept confidential unless one of the following applies:

  • There is a legal obligation to share the information e.g. when the Children’s Act applies or a warrant / court order is issued.
  • You demonstrate you are a danger to yourselves or others,
  • If you say you have committed a serious crime, (such as terrorism)


I) If you have been referred by your GP or employer, or if I am working with you as part of a care team, I will share prearranged levels of information with the others involved.

J) If you have any problems, questions or complaints about your therapy, you agree to talk with me about them first. If we can't resolve the situation satisfactorily, then you have access to the formal complaints procedure of the following organisations.

The National Hypnotherapy Society. http://www.nationalhypnotherapysociety.org/

I agree to be bound by National Hypnotherapy Society code of ethics. You may have been given a copy of the code upon request, if not you can view it on line at http://www.nationalhypnotherapysociety.org/about/code-of-ethics/

The National Counselling Society

http://www.nationalcounsellingsociety.org/

I agree to be bound by NCS code of ethics. You may have been given a copy of the code upon request, if not you can view it on line at http://www.nationalcounsellingsociety.org/about/code-of-ethics

Financial assistance:

Phoenix Therapy is proud to have an affiliation with WDHCS.

WDHCS has a limited number of bursaries available for people in the West Yorkshire area who wish to access health services but cannot due to financial reasons. The bursary has a value of up to £500 (12 x 1 hour session of therapy) per person to be spent on health treatments. By working together with my clients can help you apply for a bursary; this is no guarantee of acceptance but a cases will be processed on an individual basis. 

If you have any further questions about this bursary or anything please feel free to contact me. 

Disability information

Phoenix Therapy Ltd, understands that there will be some conditions that may affect those clients wishing to seek a face-to-face treatment such as hypnotherapy. We would, therefore, proudly announce that our facility in Wakefield, has a disabled access and meets the requirements of the disability act, as set out by the government. Please inquire for further details. 

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